Do I have to commit to a contract with your service?
No. There is no contract to sign, setup fees or cancellation fees. Our monthly/annually service is billed using recurring subscription.
Do you only work with WordPress sites?
That would be ‘Yes’, in most cases. Unless you have a site on another platform (such as wix or blogger) and wanted help to migrate it to WordPress.
Can you build me a new WordPress site?
Sorry, we don’t build new ones. Our service aims to provide support and service to existing sites only. If you require a small change or facelift, please feel free to email us and we will do our best.
Unlimited small tasks? Do you really mean it?
Absolutely. We will be happy to handle all small fixes and tasks for you, that can be completed within 30 mins (see plans). Anything beyond that would consider would be consider a complex task and outside of scope. For larger tasks, we recommend seeking for a professional WP developer instead.
I have a long list of small tasks here and there. Can you help?
Absolutely. That’s what we are here for! Simply send us an email with the task you need done (1 at a time), and our team will handle it promptly.
Where is StableWP located? I am worried about security.
We are located in a beautiful city known as Toronto, Canada. Our business hours is in EST zone (UTC -5:00). However, we actively monitor all incoming tasks to ensure urgent requests would be handled promptly.
What form of payment do you accept?
We are flexible. You can pay us using Paypal, or credit card (through Paypal gateway) including Visa, Mastercard, Amercian Express & Discover Card. Simply decided which plan suit you best and get started. You will be charged for the plan you selected and auto-renewed on your desire billing cycle (monthly or annually).
What’s the difference between month-to-month and annually subscriptions?
For month-to-month subscriptions, you will be charged per month basis. For annual subscriptions, you will be offered a discounted rate and will be prepaying for 12 consecutive months from the start.
What if I want to change plans or cancel along the way?
No problem! We understand that your business needs may change and we are here to provide flexibility to change your plans anytime, whether if you want to upgrade, downgrade or even cancel. Simply shoot us an email and we will provide further instructions accordingly.
I am ready to sign up, but just a few more questions!
No problem. Feel free to send us an email or through our contact form. We would be more than happy to have all your questions answered!